Our refund and returns policy lasts for 30 days from the date of purchase. If 30 days have passed since your purchase, we regret to inform you that we cannot offer you a full refund or exchange. To be eligible for a return, the item you wish to return must be unused and in the same condition as when you received it. It should also be in its original packaging. Please note that there are certain types of goods that are exempt from being returned. These include fan bodies that have been dropped, blades that have been bent, fans that have been used, and instances where over-voltage has been applied to the product. Additionally, if you have attempted to repair the circuits of the fan yourself, it will not be eligible for return. In the event that your item meets the eligibility criteria for a return, you have two options. Firstly, you may choose to request a replacement if applicable. Secondly, we will repair the product and dispatch it back to you within 5-7 days. Please understand that we do not offer refunds on any item unless it is deemed a special case. We take pride in providing a 2-year motor warranty and a 1-year circuit warranty with our products to ensure your satisfaction. If you believe your situation qualifies as a special case for a refund, please contact our customer service team who will be happy to assist you further. We value your business and strive to provide excellent customer service. If you have any questions or concerns regarding our refund and returns policy, please don’t hesitate to reach out to our customer service team at +923350041838.